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At Peaceful Flame Co, we prioritise the satisfaction and safety of our customers. To ensure a seamless shopping experience, we have outlined our policies regarding purchases, returns, and customer safety. Please read the following guidelines carefully before making a purchase.

Non-Refundable Purchase Policy

 

All candle purchases at Peaceful flame Co are final and non-refundable. We take great care to ensure the highest quality in our products and strive to accurately represent them through detailed descriptions and images. Due to the nature of our products, we cannot accept returns or exchanges. However, we welcome feedback and encourage customers to reach out with any concerns.

Exceptions

 

- Defective Products: If you receive a product that is damaged or defective upon arrival, please contact our customer service team within 7 days of receipt. We will gladly provide a store credit upon verification of the defect.

- Incorrect Order: In the event that you receive an incorrect order, please notify us within 7 days for a prompt resolution.

Consumer Protection and Safety Compliance

 

We are committed to adhering to all applicable consumer protection laws and ensuring our candles are safe for use. Our products undergo rigorous testing and quality checks to meet industry standards.

Safety Guidelines

 

- Usage Instructions: Each candle comes with specific usage instructions. Customers are advised to follow these guidelines to ensure safe use and optimal performance.
 

- Allergy Information: We provide detailed ingredient lists for all products. Customers with allergies or sensitivities should review these lists before purchase.
 

- Warning Labels: Our candles include clear warning labels regarding fire hazards and safe burning practices. Customers should never leave a burning candle unattended and should keep them out of reach of children and pets.

 

Legal Liability Limitation

 

By purchasing our products, customers acknowledge that Peaceful Flame Co  is not liable for any misuse of the candles. Customers agree to use the products responsibly and in accordance with provided instructions. 

Dispute Resolution

 

In the unlikely event of a dispute, we encourage resolution through direct communication with our customer service team. We are committed to addressing concerns promptly and fairly.

 

Your safety and satisfaction are our top priorities. Thank you for choosing Peaceful Flame Co . We appreciate your understanding and cooperation with our policies. If you have any questions or require further clarification, please do not hesitate to contact us.